Terms & Conditions

  • When you (the customer) places an order, you (the customer) will automatically receive a confirmation email from Surge Design to confirm your order. Your order constitutes an offer made to Surge Design to purchase the goods specified in the order.
  • All orders received will be confirmed to you (the customer) by Surge Design by email within 24 hours of receipt stating order details, week of delivery and if delivery charges will be levied. This is Surge Design’s understanding of your order and you must notify Surge Design immediately of any mistakes.
  • All orders placed with Surge Design are final and cannot be cancelled.
  • Delivery dates are given by Surge Design in good faith, but they are not contractual obligations and it is an express condition that we, Surge Design, shall not be liable to the customer for any delay, no matter how arising, nor from any contingent or consequential loss or damage suffered by the customer arising from such delay. Any failure by Surge Design to adhere to specified delivery or completion dates should not provide the purchaser with grounds for cancelling the contract. Surge Design’s Ritual Coffee Brewer is a limited production and issues beyond our control can arise. Surge Design will endeavour to keep customers fully informed of any such issues.
  • Surge Design reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
  • All Unit orders are inspected after the Ritual Coffee Brewers have been manufactured and then again upon packaging. Surge Design will not be held liable for dissatisfaction with the Ritual Coffee Brewer, but Surge Design ensures that this will not be an issue!
  • As stated above, notification of cancellation must be in writing, a telephone call is not a valid cancellation.
  • Under no circumstances shall Surge Design be liable to the customer for loss of profit or other financial loss, damage to property, expenditure incurred on the goods supplied or any consequential or special loss or damage sustained by the customer as a result of any breach by Surge Design of any of the provisions of this contract.
  • Surge Design reserves the right to vary these terms & conditions at any time, without giving notice to you (the customer). Such varied terms and conditions shall automatically apply to the use of Surge Design’s website from the date of publication on our website, or on any formal quotation.
  • Surge Design will not be held liable for any breakages upon use of the Ritual Coffee Brewer by the customer.
  • Use at own risk.